Terms and Conditions for Man With Van Clerkenwell

These Terms and Conditions apply to all services provided by Man With Van Clerkenwell and related variations of that service name, including man with van Clerkenwell, Clerkenwell man and van, and van hire with driver in Clerkenwell. By making a booking, the customer agrees to be bound by these terms. They are intended to set out the basis on which moving, transport, collection, delivery, and associated handling services are supplied within the UK. These terms should be read carefully before placing a booking, as they form a legal agreement between the customer and the service provider.

1. Booking process
The booking process begins when the customer provides accurate details of the job, including the type of items to be moved, collection and delivery addresses, preferred dates and times, access conditions, and any special handling requirements. A quote may be based on information supplied at the time of enquiry, and the final price may change if the actual service differs from the description given. A booking is only confirmed when the customer accepts the quote and receives confirmation from the service provider. The provider may refuse or cancel a booking if the information supplied is incomplete, misleading, unsafe, or outside the scope of the service.

Customers must ensure that all relevant details are disclosed before confirmation, including parking restrictions, stairs, lifts, heavy or fragile items, and any need for additional labour or waiting time. If the service is delayed or made more difficult because of inaccurate information, the customer may be charged extra. The service provider may also amend the booking if vehicle size, route, staffing, or timing must be adjusted for operational reasons. Any change requested by the customer after confirmation is subject to availability and may affect the price.

2. Payments
Payment terms will be set out at the time of booking or in the confirmation notice. Unless otherwise agreed, full payment is due on completion of the service. For some bookings, a deposit or advance payment may be required to secure the slot. Where a deposit is taken, it may be non-refundable in accordance with the cancellation terms below. Accepted payment methods may include bank transfer, card payment, or another agreed method, but cash or other forms of payment are only accepted if confirmed in advance.

The customer is responsible for ensuring that payment is made in full and on time. If payment is not received by the due date, the provider may charge interest or reasonable recovery costs where permitted by law. Any estimate given before the job begins is based on the scope of work described and does not include unforeseen extras unless expressly stated. Additional charges may apply for waiting time, failed access, congestion, parking penalties caused by the customer’s arrangements, additional labour, storage, packaging, dismantling, reassembly, or disposal services.

All quoted prices are normally exclusive of VAT unless stated otherwise. If VAT applies, it will be shown separately or included in the confirmation. The customer must check the invoice carefully and raise any queries promptly. Any dispute regarding charges must be notified as soon as possible and no later than a reasonable time after the invoice is issued. The customer may not withhold payment for undisputed elements of the service.

3. Cancellations and rescheduling
Customers may request cancellation or rescheduling, but any refund or fee will depend on the notice given and the costs already incurred. Unless a different arrangement is stated at the time of booking, cancellations made with reasonable notice before the scheduled start time may be eligible for a full or partial refund, less any non-refundable deposit or administrative costs. Cancellations made close to the service time may incur a cancellation fee, particularly where vehicles, staff, or equipment have already been allocated.

If the customer is not present, cannot be contacted, or fails to provide access so that the service cannot begin or continue, the booking may be treated as a late cancellation or failed attendance and the full fee may be charged. If the customer requests a date change, the provider will try to accommodate it, but changes are not guaranteed. Where a rescheduled date is accepted, the original booking may be subject to revised pricing if costs, vehicle requirements, or staff availability have changed.

We reserve the right to cancel or reschedule a booking due to events beyond our reasonable control, including severe weather, traffic incidents, breakdown, accidents, staff illness, road closures, or legal restrictions. In such cases, the provider will take reasonable steps to notify the customer and arrange an alternative time where possible. The customer’s remedy will normally be limited to a refund of amounts paid for the affected service, excluding any costs already incurred on the customer’s behalf and to the extent permitted by law.

4. Service obligations and customer duties
The service provider will use reasonable care and skill in delivering the agreed service, but the customer remains responsible for preparing items and ensuring that access is safe and suitable. This includes securing pets, clearing pathways, protecting floors if required, and ensuring that items are packed appropriately unless packing has been expressly included. The provider may refuse to move items that are unsafe, unstable, illegal, excessively heavy for the available equipment, or likely to cause damage to property or persons.

The customer must be present or nominate a competent representative to give instructions, confirm delivery details, and approve any changes that may arise during the job. The provider may rely on the instructions given by the customer or their representative. If the customer asks for items to be placed in a specific location, dismantled, reassembled, or handled in a particular way, the provider will follow those instructions where reasonably possible, but no guarantee is given that every request can be met if it would be unsafe or impractical.

Unless otherwise agreed in writing, the provider is not responsible for disconnecting or reconnecting utilities, handling hazardous substances, or dealing with specialist equipment. The customer must ensure that anything requiring specialist treatment has been disclosed in advance. Where delays occur because the customer has not prepared items, the provider may charge for lost time at the applicable hourly rate or another agreed fee.

5. Liability and limitations
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, the provider will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or any loss arising from information supplied incorrectly by the customer.

The provider will take reasonable care of items in transit and during handling, but the customer is responsible for ensuring that goods are adequately packed, labelled, and protected unless a packing service has been agreed. The provider is not liable for pre-existing damage, wear and tear, hidden defects, unsecured contents, or damage arising from insufficient packaging, overloading, or the inherent fragility of an item. Where the customer requests the movement of unusually valuable, fragile, or sentimental items, the provider may require prior notice, additional protective measures, or may decline the work.

If loss or damage is caused by the provider’s proven negligence, the provider’s liability will, to the fullest extent permitted by law, be limited to the repair cost, replacement cost, or the fair market value of the affected item, whichever is lower, and may also be subject to any insurance terms in place. The provider will not be liable for loss or damage where the customer has failed to mitigate risks, failed to provide accurate information, or instructed the provider to proceed in circumstances where a risk was clearly identified.

6. Waste regulations and disposal
If the service includes removal, disposal, or transport of unwanted items, the customer must ensure that all waste is accurately described and separated if necessary. The provider will not remove, transport, or dispose of hazardous waste, clinical waste, asbestos, chemicals, solvents, gas cylinders, batteries, electrical items requiring specialist disposal, or any item prohibited by law unless specific arrangements have been made and the provider is legally permitted to do so. The customer must disclose any waste that may require special handling or licensing before the booking is confirmed.

All waste handling will be carried out in accordance with applicable UK waste regulations, including duties relating to lawful transfer, disposal, and the prevention of fly-tipping. The customer acknowledges that where the provider acts as a carrier or disposes of waste on the customer’s behalf, the customer may be required to supply accurate descriptions of the waste and cooperate with lawful documentation requirements. The provider may refuse any waste that is not described properly or that appears unsafe, contaminated, or unlawful to carry.

The customer remains responsible for ensuring that items handed over for disposal are genuinely unwanted and that they have the right to dispose of them. The provider may use licensed waste facilities or approved third parties where appropriate. Any misuse of the waste disposal service by the customer, including the concealment of prohibited materials or the request to dispose of waste unlawfully, may result in immediate termination of the booking and reporting to the relevant authorities where required by law.

7. Delays, access, and failed delivery
The provider will make reasonable efforts to attend on time, but delivery times are estimates only unless expressly guaranteed. Delays may occur because of traffic, access restrictions, adverse weather, operational issues, or events outside the provider’s control. If the customer fails to provide suitable access, correct addresses, parking arrangements, keys, or required permissions, the provider may charge waiting fees or a redelivery fee. The provider is not responsible for losses caused by delayed access where the delay was not caused by its own negligence.

If items cannot be delivered because the customer is unavailable, refuses delivery, or gives inaccurate instructions, the provider may store the items at the customer’s risk and expense or return them to the collection point, depending on what is reasonable in the circumstances. Any additional transport, storage, or labour costs arising from failed delivery will be charged to the customer. The provider may exercise a lien over goods until all sums due have been paid, where permitted by law.

Customers should take reasonable steps to be available for the full duration of the service window. If a key handover, building access, or concierge arrangement is involved, the customer must ensure it is properly organised before the job starts. Failure to do so may result in delays, extra charges, or an incomplete service without refund for time already spent.

8. Insurance, complaints, and general legal terms
The provider may hold insurance appropriate to the services offered, but insurance cover does not replace the customer’s responsibilities under these Terms and Conditions. Any complaint must be raised promptly and in good faith, with enough detail for the matter to be investigated. The customer must allow a reasonable opportunity for the provider to inspect damage, review evidence, or respond before a claim is escalated. Claims submitted long after the service may be difficult to assess and may be rejected where delay has prejudiced the investigation.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by the provider in exercising a right will operate as a waiver of that right. These Terms and Conditions may be updated from time to time, and the version in force at the date of booking will apply unless a later version is expressly agreed. The provider may assign or subcontract parts of the service where reasonably necessary, provided that doing so does not materially reduce the standard of service owed to the customer.

9. Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory rights the customer may have under applicable consumer law. If the customer is acting as a consumer, nothing in these terms affects statutory rights that cannot be excluded or limited by contract. By proceeding with a booking, the customer confirms acceptance of these terms in full.