Terms and Conditions

Man with Van Clerkenwell Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Clerkenwell provides removal, collection, delivery, and associated services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, business, or organisation requesting or paying for the services.

Services means any removal, man and van, collection, delivery, transport, loading, unloading, packing, or related services provided by us.

Goods means any items, furniture, boxes, equipment, or belongings transported or handled by us on your behalf.

Vehicle means any van or other vehicle used by us to carry out the services.

We, us, our means the operator trading as Man with Van Clerkenwell.

Scope of Services

We provide man and van and removal services for domestic and commercial customers, including local moves, item collection and delivery, and small to medium removals. The exact services to be provided for each booking will be set out in our confirmation and are based on the information supplied by you at the time of booking.

We reserve the right to refuse to carry or handle any items that are unsafe, illegal, inadequately packed, excessively heavy, or otherwise unsuitable for transport in our reasonable opinion.

Booking Process

You may request a quote by providing details of the collection and delivery addresses, access conditions, dates and times, type and quantity of goods, and any special requirements. Quotes are based on the information you provide and may be revised if that information is incomplete or inaccurate.

A booking is not confirmed until we have accepted your request for services and you have agreed to the quoted price and any applicable terms. We may confirm acceptance verbally, in writing, or by issuing a booking reference or confirmation.

You are responsible for ensuring all information you provide is accurate and complete, including addresses, contact details, parking arrangements, access restrictions such as stairs or lifts, and the nature and volume of goods. Failure to disclose relevant information may lead to additional charges, delays, or cancellation of the services.

Any changes to the booking, including changes to dates, times, addresses, number of items, or special requirements, must be communicated to us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

Pricing and Quotations

Our charges may be based on hourly rates, fixed rates, distance, volume, or a combination of these, as notified to you at the time of booking. All prices are provided in pounds sterling and may be subject to applicable taxes where relevant.

Quotations are provided on the assumption that:

Access is reasonable and safe at both collection and delivery locations.

Parking is available close to the entrance and any necessary permits or permissions have been arranged by you in advance, unless otherwise agreed.

The quantity and nature of the goods are as described by you.

Any waiting time, delays due to access, additional items not originally declared, or other unforeseen circumstances may be charged at our standard hourly rate or at a rate specified in your booking confirmation.

Payments

Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, a deposit, or payment immediately upon completion of the services.

We accept the payment methods notified to you when you book. You are responsible for ensuring that any payment details provided are correct and that sufficient funds are available.

If payment is not made when due, we reserve the right to withhold or suspend services, retain goods until payment is received in full, and charge interest on overdue amounts at the statutory rate allowed under UK law. We may also recover any reasonable costs incurred in the collection of overdue payments.

Cancellations and Amendments

You may cancel or amend your booking by contacting us directly. The following cancellation terms generally apply, unless otherwise stated in your booking confirmation:

For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to reasonable administrative charges.

For cancellations made within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the quoted price.

For cancellations made less than 24 hours before the scheduled start time, we may charge up to 100 percent of the quoted price.

If we arrive at the agreed time and are unable to carry out the services due to reasons within your control, including lack of access, incorrect addresses, inadequate parking permissions, or your failure to be present, this may be treated as a same day cancellation and full charges may apply.

We may cancel or reschedule a booking if circumstances beyond our reasonable control arise, including vehicle breakdown, severe weather, accidents, road closures, illness, or other events of force majeure. In such cases, we will use reasonable efforts to notify you and arrange an alternative date or time. Our liability in these circumstances will be limited to the return of any amounts paid for services not provided, or to rescheduling, at our option.

Customer Responsibilities

You are responsible for:

Ensuring that all goods are suitably packed, protected, and ready for transport, unless we have specifically agreed to provide packing services.

Obtaining all necessary permissions for parking, loading, and unloading, and for any building or property access requirements.

Ensuring that all goods are lawful to possess and transport and are not prohibited or hazardous.

Supervising the move where necessary, or appointing a representative to do so, and checking that nothing is left behind at the collection address.

You must not ask our staff to undertake any work that falls outside the agreed services or is unsafe, illegal, or inappropriate, including work involving improper lifting, moving structurally unsound items, or dismantling fixtures that may cause damage to property.

Items We Do Not Carry

Unless expressly agreed in writing in advance, we do not carry:

Cash, jewellery, watches, precious metals, or stones.

Valuables, antiques of high value, or fine art.

Perishable goods, live animals, plants, or food items requiring special conditions.

Explosives, firearms, ammunition, flammable materials, chemicals, or hazardous substances.

Any item that is illegal to possess or transport under UK law.

If such items are included without our knowledge, they are carried entirely at your risk, and we accept no liability for loss, damage, or consequences arising from their transport.

Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

We will not be liable for loss or damage arising from:

Inadequate or improper packing by you or any third party.

Normal wear and tear, scratching, or minor dents resulting from ordinary handling.

Fragile items not adequately protected or packed.

Pre-existing defects in the goods, including loose fittings, weakened structures, or age related deterioration.

Changes in atmospheric conditions, including damp, mould, or temperature variations.

Acts or omissions by you, your representatives, or any third party.

Our liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount taking into account the value and condition of the goods, and may be capped at a fixed sum per job as notified to you in advance. You should inform us before the move if you have any items of particular value so that we can discuss appropriate arrangements.

We do not accept liability for indirect or consequential losses, including loss of profit, loss of income, loss of business, loss of opportunity, or any similar claims, even if advised of the possibility of such losses.

If you wish to make a claim for loss or damage, you must notify us in writing as soon as reasonably practicable, and in any event within a reasonable period after completion of the services. You must provide evidence of the loss or damage and allow us a reasonable opportunity to inspect the goods and any alleged damage.

Property Damage

We will take reasonable care to avoid damage to property at collection and delivery locations. However, you are responsible for protecting floors, walls, and fixtures where necessary, especially in narrow or restricted access areas.

We will not be liable for damage to property resulting from moving oversized items through tight spaces where you have insisted on proceeding against our advice, or where reasonable protective measures were not requested or provided.

Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove household waste, rubbish, or prohibited materials unless this has been specifically agreed and is legally compliant.

Where we agree to remove items for disposal, we will do so using lawful and appropriate methods. Items designated for disposal become our responsibility once loaded, and we will determine the appropriate route for lawful disposal or recycling.

You must not present for collection any hazardous, clinical, or prohibited waste, or any items that require specialist disposal, unless agreed in advance. If such items are discovered, we may refuse to carry them, and you may be responsible for any additional costs or regulatory consequences.

Delays and Waiting Time

We will use reasonable efforts to attend at the agreed time, but arrival times are estimates and not guaranteed. Traffic, road conditions, weather, and other factors may cause delays.

If we are delayed, we will attempt to inform you as soon as practicable. We will not be liable for any loss or expense you incur as a result of delays beyond our reasonable control.

Waiting time caused by issues at the collection or delivery points, including lack of access, unprepared goods, or delays caused by you or third parties, may be charged at our standard hourly rate or as set out in your booking terms.

Insurance

We maintain appropriate insurance cover for our vehicles and for our legal liabilities as a removal service. This does not replace your own responsibility to insure your goods for their full value.

We strongly recommend that you arrange suitable insurance to cover your possessions during loading, transit, and unloading, including any periods of storage or delay, as our liability is limited as described in these Terms and Conditions.

Complaints

If you are dissatisfied with any aspect of the services, you should raise the issue with us as soon as possible so that we can seek to resolve it. Complaints should be made within a reasonable time after completion of the services and accompanied by relevant details and evidence.

We will review complaints in good faith and respond within a reasonable period. Our complaints process does not affect your statutory rights.

Data Protection and Privacy

We will collect and use personal information such as names, addresses, and contact details in order to provide our services, manage bookings, and process payments. We will handle such information in accordance with applicable UK data protection laws.

We will not sell your personal data to third parties. We may share information with trusted partners where this is necessary to deliver the services, comply with legal obligations, or protect our legitimate interests.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Variation

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Continued use of our services after changes take effect will constitute acceptance of the updated terms.

Entire Agreement

These Terms and Conditions, together with any specific terms contained in your booking confirmation or quotation, constitute the entire agreement between you and us in relation to the services, and supersede any prior discussions, correspondence, or understandings.